Shipping Refunds

Can you refund my shipping costs?

We do not refund shipping costs on orders that are returned. We are happy to process your refund according to our Return Policies. Any other shipping costs incurred have been quoted at the lowest rates for the best service. When damage, stolen or lost packages occur you will need to file you claims with Order Protect. If you've opted out of Route insurance during checkout Shelfology can not refund your products for free.